Shipping Policy

Last updated: August 24, 2026

This Shipping Policy applies to orders placed through changed.us.

CHANGED ships to customers in multiple countries and regions. Available shipping destinations, methods, rates, and estimated delivery times depend on the products ordered, delivery destination, fulfillment location, carrier availability, and other factors.

Order Processing and Production

Many CHANGED products are produced specifically after an order is placed.

Orders generally require approximately 1–7 business days for production and processing before shipment.

Production may take longer during:

• Product launches

• High-volume periods

• Holidays

• Large orders

• Product shortages

• Quality-control reviews

• Fulfillment interruptions

• Events outside our reasonable control

Production time is separate from shipping or transit time.

An order confirmation does not mean that an order has already shipped.

Estimated Delivery Times

Shipping times vary depending on the destination, shipping method, fulfillment facility, carrier, customs processing, and other factors.

Estimated delivery information may be displayed at checkout or provided after your order is placed.

Unless CHANGED expressly states otherwise, all delivery dates and timeframes are estimates and are not guaranteed delivery dates.

International orders generally require more time than domestic orders.

Where applicable law requires delivery within a particular timeframe or requires us to provide additional options following a delay, CHANGED will comply with those requirements.

Shipping Rates

Shipping charges, when applicable, are calculated or displayed during checkout before payment is completed.

Rates may depend on:

• Destination

• Product type

• Package weight

• Order value

• Shipping method

• Fulfillment location

• Carrier rates

Shipping rates may change from time to time.

Free Shipping Promotions

CHANGED may offer free shipping promotions for qualifying orders.

For example, when advertised on our website, eligible Canadian orders meeting the stated minimum purchase amount may qualify for free standard shipping.

Eligibility requirements, minimum order amounts, destinations, and promotional periods may change.

Unless expressly stated otherwise:

• The required order threshold is calculated after discounts and before applicable taxes

• Only eligible shipping methods qualify

• Expedited or premium shipping may not be included

• The shipping promotion applies only to eligible destinations

• The promotion must be active when the order is placed

The shipping rate displayed at checkout will determine whether an order qualifies.

Tracking Information

When tracking is available, tracking information will normally be provided after the order has been processed and handed to the carrier.

Tracking information may take time to update after a shipping label is created.

A shipping label being created does not necessarily mean the carrier has physically received the package.

Split Shipments

Products within the same order may be manufactured or fulfilled from different facilities.

For this reason, a single order may:

• Arrive in multiple packages

• Have multiple tracking numbers

• Ship on different dates

• Arrive on different dates

Customers will not be charged additional shipping solely because CHANGED or its fulfillment partners divide an order into multiple shipments after checkout.

International Shipping

CHANGED may fulfill orders through facilities located in different countries.

International shipments may experience additional delays due to:

• Customs processing

• Border inspections

• Local postal services

• Carrier disruptions

• Public holidays

• Severe weather

• Transportation interruptions

• Government actions

• International events

• Local delivery conditions

These circumstances may be outside CHANGED's reasonable control.

Customs, Duties, Taxes, and Import Charges

Depending on the destination, applicable taxes, VAT, GST/HST, duties, customs charges, or import fees may be collected at checkout.

In some destinations, local customs authorities or carriers may assess additional charges after shipment.

Where these charges are not collected by CHANGED at checkout and applicable law permits them to be charged to the recipient, they are the customer's responsibility.

CHANGED does not control the customs policies, classifications, assessment procedures, or fees imposed by individual countries or authorities.

Customers are responsible for complying with applicable import requirements in their destination country.

Nothing in this section transfers charges to a customer where applicable law requires CHANGED to pay or disclose them differently.

Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully review:

• Recipient name

• Street address

• Apartment or unit number

• City

• Province, state, or region

• Postal or ZIP code

• Country

• Contact information

If you discover an error after ordering, contact hello@changed.us immediately.

We will make reasonable efforts to correct the address before fulfillment or shipment, but changes cannot be guaranteed once production or shipping has begun.

Incorrect or Incomplete Addresses

If a shipment cannot be delivered because the customer provided an incorrect or incomplete address, CHANGED may require payment of reasonable additional shipping costs before reshipping the order, where permitted by law.

This may also apply where a package is returned because:

• The delivery address was incorrect

• Required address information was missing

• The recipient could not be located

• The recipient failed to collect the shipment

• Delivery was refused without a legally valid basis

If the address or fulfillment error was caused by CHANGED or one of our fulfillment partners, CHANGED will provide an appropriate remedy.

Changing an Address After Ordering

Contact us immediately if your delivery address needs to be changed.

Because production and fulfillment can begin quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Once a package has been transferred to a carrier, CHANGED may be unable to redirect it.

Any carrier fees associated with a customer-requested redirect may be the customer's responsibility where permitted by law.

Delivery Delays

While we work with fulfillment providers and carriers to deliver orders within estimated timeframes, delays can occasionally occur.

A delay does not automatically mean that a shipment is lost.

If an order is significantly delayed, please contact hello@changed.us.

We may investigate the shipment with the fulfillment provider or carrier.

Where applicable law requires us to provide a revised delivery date, cancellation option, refund, or other remedy because of a delay, we will do so.

Lost Packages

If tracking has stopped updating for an extended period or you believe your package has been lost, contact us at hello@changed.us.

Please include your order number.

We may need to investigate the shipment with the carrier or fulfillment provider before issuing a replacement or refund.

If a shipment is confirmed lost, CHANGED will provide an appropriate replacement, refund, or other remedy in accordance with applicable law and the circumstances of the order.

Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, please first check:

• The delivery location

• Around entrances or secure delivery areas

• Other household members

• Building reception or mailroom

• Parcel lockers

• Neighbours where appropriate

• Any photograph or delivery notice provided by the carrier

If the package still cannot be located, contact hello@changed.us promptly.

We may request additional information and open an investigation with the carrier.

A carrier's delivery confirmation does not automatically prevent us from investigating a legitimate missing-package claim.

Damaged Packages

If your order arrives damaged, please photograph:

• The damaged product

• The packaging

• The shipping label

• Any visible damage to the parcel

Contact hello@changed.us as soon as possible, preferably within 7 days of delivery.

Reporting the issue promptly helps us document and investigate carrier or fulfillment damage.

This preferred reporting period does not limit any longer mandatory rights available under applicable consumer law.

Refused or Unclaimed Shipments

Where permitted by law, CHANGED is not responsible for additional shipping costs resulting solely from a customer's failure to accept or collect an otherwise properly delivered shipment.

If an unclaimed or refused package is returned to a fulfillment facility, please contact us.

Reshipment may require an additional shipping payment where permitted by law.

This does not affect a customer's lawful cancellation, withdrawal, refund, or consumer-protection rights.

Delivery Restrictions

We may be unable to ship certain products to certain countries or regions because of:

• Carrier limitations

• Fulfillment limitations

• Import restrictions

• Government sanctions

• Local laws

• Conflict or instability

• Transportation restrictions

• Other circumstances outside our reasonable control

If we are unable to fulfill an order after payment has been collected, we may cancel the affected product or order and issue the appropriate refund.

Events Outside Our Reasonable Control

CHANGED is not responsible for delays caused solely by circumstances outside our reasonable control, including severe weather, natural disasters, customs disruptions, carrier outages, strikes, civil disturbances, war, government action, transportation disruptions, widespread technology failures, or similar extraordinary events.

However, this provision does not remove any cancellation, refund, delivery, or other rights that cannot legally be excluded.

Returns

Shipping a product back to CHANGED is governed by our Return & Refund Policy.

Do not mail returns to our business address unless CHANGED specifically instructs you to do so.

Because products may be fulfilled through different facilities, approved returns may need to be sent to a specific return location.

Contact hello@changed.us before mailing any return.

Mandatory Consumer Rights

Nothing in this Shipping Policy excludes, restricts, or replaces any consumer protection, delivery right, refund right, statutory guarantee, or other right that cannot legally be excluded.

Where this Shipping Policy conflicts with mandatory applicable consumer law, the mandatory law will apply.

Contact Us

For shipping or delivery questions, contact:

CHANGED
Operated by TONI CAPITAL INC
14604 125 ST NW,
Edmonton, Alberta T5X 0E1
Canada

Email: hello@changed.us
Website: changed.us

Please do not send product returns to this business address unless CHANGED specifically provides instructions to do so.