Return & Refund Policy

Last updated: August 24, 2026

At CHANGED, we want you to feel confident in your purchase. Many of our products are produced specifically after an order is placed, so we ask customers to carefully review product details, sizing, color selections, and shipping information before completing an order.

This Return & Refund Policy applies to purchases made through changed.us.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible, preferably within 7 days of delivery, at hello@changed.us.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the product and the problem

• A photograph of the packaging or shipping label if relevant

Once the issue has been reviewed and verified, we may provide a replacement, refund, or another appropriate remedy.

If the problem resulted from CHANGED or one of our fulfillment partners, you will not be responsible for reasonable replacement or return shipping costs.

The 7-day reporting period helps us investigate fulfillment issues quickly. It does not limit any longer rights or remedies available to you under applicable consumer-protection law.

Change-of-Mind Returns

Because many CHANGED products are produced after an order is placed, we generally do not accept returns solely because a customer:

• Changes their mind

• Orders the wrong size

• Selects the wrong color or product

• No longer wants the item

This applies only where permitted by law.

If consumer-protection laws applicable to your purchase provide you with a mandatory cancellation, withdrawal, cooling-off, or return right, CHANGED will honor those rights.

For example, customers in certain jurisdictions may have a statutory period in which eligible online purchases can be cancelled or returned.

Nothing in this policy removes any mandatory consumer right that applies to your purchase.

Personalized or Customized Products

Products that have been personalized or manufactured according to specifications specifically provided by the customer may not be eligible for change-of-mind returns where applicable law permits such an exception.

This does not affect your rights if the product is damaged, defective, incorrect, or otherwise fails to meet mandatory legal requirements.

Size and Fit

Customers are responsible for reviewing the size guide provided on the applicable product page before ordering.

We cannot normally provide a free replacement or refund solely because the selected size does not fit as expected.

If the item received does not match the size ordered, is incorrectly labeled, or materially differs from the measurements or description provided, please contact us so we can investigate.

Mandatory consumer rights remain unaffected.

Product Appearance and Manufacturing Variations

Product colors may appear slightly different depending on screen settings, lighting, fabric, production batches, and printing methods.

Because apparel is manufactured and printed using production processes that may involve small tolerances, minor variations in areas such as:

• Print placement

• Stitching

• Color tone

• Garment measurements

• Texture

• Print dimensions

may occur between products.

Reasonable manufacturing variations are not necessarily considered defects.

This does not apply where a product is materially defective, materially different from its description, or otherwise fails to meet rights guaranteed by applicable law.

Starting a Return

Before returning any product, contact us at:

hello@changed.us

Please include your order number and the reason for your return request.

Do not send products to our Edmonton business address or automatically return products to the address shown on the original package.

CHANGED works with fulfillment facilities in different locations, and the correct return destination can depend on the product and where it was fulfilled.

If your return is approved, we will provide the appropriate return instructions and, where applicable, the correct return address.

Products returned without authorization may not reach the facility responsible for processing the return and may delay or prevent resolution.

Return Condition

Unless the product is defective, incorrect, or applicable law provides otherwise, eligible returned products must be in substantially the same condition in which they were received.

Products should not be:

• Excessively worn

• Washed

• Altered

• Stained

• Damaged after delivery

• Used beyond what is reasonably necessary to inspect or try on the product

Where permitted by law, CHANGED may reduce a refund to reflect a loss in value caused by handling beyond what was reasonably necessary to inspect the product.

Return Shipping Costs

If a return is required because CHANGED or our fulfillment partner sent a damaged, defective, or incorrect product, CHANGED will cover reasonable return or replacement shipping costs where applicable.

For eligible change-of-mind returns, the customer is responsible for return shipping unless applicable law requires otherwise.

Original shipping charges will be refunded only where required by applicable law or expressly approved by CHANGED.

Exchanges

Because many CHANGED products are produced to order, we do not guarantee direct exchanges.

If you require a different size, color, or product, contact us at hello@changed.us.

Where an exchange is not available, you may need to place a new order.

If an exchange or return is required by applicable consumer law, those rights will be honored.

Refunds

Once an approved return or refund request has been reviewed, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method.

After CHANGED processes a refund, your bank, credit-card company, Shop Pay, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

CHANGED does not control processing times imposed by financial institutions or payment providers.

Order Changes and Cancellations

Our fulfillment process can begin shortly after an order is submitted.

If you need to change or cancel an order, contact hello@changed.us immediately.

We will make reasonable efforts to accommodate the request, but we cannot guarantee changes or cancellations once production or fulfillment has begun.

Where applicable law provides a mandatory cancellation or withdrawal right, that right remains unaffected.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping and contact information when placing an order.

If you notice an incorrect address, contact us immediately.

We will attempt to correct the address before shipment where possible, but changes cannot be guaranteed once fulfillment has begun.

Where permitted by law, customers may be responsible for additional shipping costs resulting from:

• An incorrect or incomplete address supplied at checkout

• Refusal of delivery

• Failure to collect a shipment

• A package being returned because delivery could not be completed for reasons attributable to the customer

If the error was caused by CHANGED or our fulfillment provider, we will provide an appropriate remedy.

Lost Packages

If your package appears to be lost in transit, please contact hello@changed.us with your order number.

We may ask you to allow reasonable time for the carrier to complete delivery or investigate the shipment.

If a shipment is confirmed lost, CHANGED will provide an appropriate replacement, refund, or other remedy as required by applicable law.

Packages Marked as Delivered

If tracking indicates that an order has been delivered but you cannot locate it, please first check:

• Around the delivery location

• With other members of your household

• With neighbours where appropriate

• Your building reception or mailroom

• Parcel lockers

• Any delivery photograph or carrier notice

If the package still cannot be located, contact hello@changed.us promptly so we can assist with an investigation.

A carrier's delivery scan does not automatically prevent CHANGED from investigating a legitimate missing-package claim.

Suspected Fraud or Abuse

Where permitted by law, CHANGED reserves the right to investigate and refuse fraudulent, deceptive, abusive, or repeatedly manipulated return or refund claims.

This may include fabricated damage claims, altered evidence, intentional product damage, or other misuse of our return process.

This provision does not restrict legitimate claims or mandatory consumer rights.

Mandatory Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, waive, or replace any statutory warranty, consumer guarantee, withdrawal right, cancellation right, refund right, or other consumer protection that cannot legally be excluded.

If any provision of this policy conflicts with mandatory consumer-protection law applicable to your purchase, the mandatory law will apply.

Contact Us

For return, refund, exchange, damaged-item, or order-related questions, contact:

CHANGED
Operated by TONI CAPITAL INC
14604 125 ST NW,
Edmonton, Alberta T5X 0E1
Canada

Email: hello@changed.us
Website: changed.us

Important: This is our business contact address. Do not mail returns to this address unless CHANGED specifically instructs you to do so.